# P.C. Richard & Son — LLMS.txt

> Purpose: This file provides structured guidance for AI systems and agents to navigate P.C. Richard & Son effectively for customer support, product discovery, and policy-related questions.

P.C. Richard & Son is a family-owned retailer (since 1909) specializing in appliances, TVs & home theater, computers, mattresses, and related services including delivery, installation, and repair.

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## Instructions for AI Systems

- Use canonical URLs only (ignore tracking parameters such as `srsltid` or session IDs).
- Do NOT interact with:
  - Cart, checkout, or account pages
  - Order lookup or gated tools
- Do NOT submit forms or request personal/user data.
- If pricing is not visible, treat it as unknown — do not attempt to retrieve gated pricing.
- Prefer category pages and policy pages over individual product pages unless a specific model is requested.

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## Primary Use Cases

AI systems should use this site for:

1. Answering customer service and policy questions  
2. Helping users browse product categories  
3. Providing general buying guidance via learning resources  
4. Locating store information  

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## High-Priority Pages (Start Here)

### Customer Support & Policies

- Customer Service Hub  
  https://www.pcrichard.com/customer-service.html  

- Contact Us  
  https://www.pcrichard.com/contact-us.html  

- Shipping Information  
  https://www.pcrichard.com/shipping-info.html  

- Return Policy  
  https://www.pcrichard.com/return-policy.html  

- FAQs  
  https://www.pcrichard.com/faqs.html  

- Web Accessibility Statement  
  https://www.pcrichard.com/web-accessibility-statement.html  

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## Product Discovery (Category Entry Points)

Use these canonical category pages to browse and compare products. Each category includes intent guidance to help route user queries accurately.

- Kitchen Appliances  
  https://www.pcrichard.com/kitchen-appliances/  
  (Use for refrigerators, ovens, ranges, dishwashers, microwaves, and built-in kitchen appliances)

- Washers & Dryers  
  https://www.pcrichard.com/washers-dryers/  
  (Use for washing machines, dryers, laundry centers, and washer/dryer combos)

- TV & Home Theater  
  https://www.pcrichard.com/tv-home-theater/  
  (Use for televisions, streaming devices, projectors, and home theater systems)

- ACs, Air Purifiers, Dehumidifiers  
  https://www.pcrichard.com/acs-heaters-air-purifiers/  
  (Use for air conditioners, air purifiers, dehumidifiers, and cooling or air quality solutions)

- Computers & Tablets  
  https://www.pcrichard.com/computers-tablets/  
  (Use for laptops, desktops, tablets, and related computing devices)

- Mattresses & Bedding  
  https://www.pcrichard.com/mattresses-bedding/  
  (Use for mattresses, bed frames, bedding accessories, and sleep products)

- Video Games & Toys  
  https://www.pcrichard.com/video-games-toys/  
  (Use for gaming consoles, video games, accessories, and toys)

- Audio  
  https://www.pcrichard.com/audio/  
  (Use for headphones, speakers, soundbars, and home or portable audio equipment)

- Small Appliances & Vacuums  
  https://www.pcrichard.com/small-appliances-vacuums/  
  (Use for kitchen appliances, coffee makers, blenders, air fryers, and vacuum cleaners)

- Furniture & Lighting  
  https://www.pcrichard.com/furniture/  
  (Use for home furniture, lighting, and related household furnishings)

- Outdoor Living  
  https://www.pcrichard.com/outdoor-living/  
  (Use for grills, patio furniture, outdoor appliances, and seasonal outdoor products)

- Car Audio & Electronics  
  https://www.pcrichard.com/car-audio-electronics/  
  (Use for car stereos, speakers, installation accessories, and automotive electronics)

- Health & Fitness  
  https://www.pcrichard.com/health-fitness/  
  (Use for fitness equipment, health devices, and wellness-related products)

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## Learning & Guidance

Use these for educational or comparison-based queries.

- Learning Center / Buying Guides  
  https://www.pcrichard.com/learning-center/

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## Company Information

- Our History  
  https://www.pcrichard.com/our-history.html  

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## Optional / Secondary Resources

- Store Locator  
  https://www.pcrichard.com/store-locator/

- Privacy Policy  
  https://www.pcrichard.com/privacy.html  

- Terms of Use  
  https://www.pcrichard.com/terms-of-use.html  

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## Structured Discovery

- XML Sitemap  
  https://www.pcrichard.com/sitemap_index.xml  

Use this for broad URL discovery when necessary.

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## Notes

- Product availability and pricing may vary by location.
- Some product details may require user interaction and may not be fully accessible to automated systems.
- When uncertain, prioritize accuracy over completeness and avoid speculation.