Rated 5 out of
5
by
From chief from
Lucas 5 stars
Very patient with me, Lucas, was very helpful with guiding me through the menu.
Date published: 2025-04-24
Rated 5 out of
5
by
Marine1978 from
Outstanding Job!
[This review was collected as part of a promotion.] I bought my 75" TCL in August of 2024, today I had a sound problem, I called TCL trouble line. I was assisted by Ran who took me through the process of getting my sound back on my TCL TV. She did a outstanding job, she knows her job very well and should be promoted to the next highest level of your company.
Date published: 2025-04-24
Rated 5 out of
5
by
DidiD from
[This review was collected as part of a promotion.] My Roku Channel app was not loading and when I called Carolyn (the CSR) was very patient and spent the time with me to uninstall and reinstall the app, she even helped me register my device. Superb service.
Date published: 2025-04-19
Rated 5 out of
5
by
Ruah8r2 from
Forget Samsung
[This review was collected as part of a promotion.] This is very good TV for the price. Samsung is overpriced and in my opinion not worth it. This is my first TCL TVand I am very pleased with it, the picture is amazing. I will never buy another Samsung. TCL is.my ney TV brand. Trust me you will not be disappointed.
Date published: 2025-04-18
Rated 5 out of
5
by
Easter from
Shy has helped us set up 2 tvs at different times. She is wonderful to work with.
Date published: 2025-04-14
Rated 5 out of
5
by
Cat! from
Great features
Bought as new tv. Works very well and we are enjoying it!
Date published: 2025-04-13
Rated 5 out of
5
by
PROFESSOR from
This tv has 43 class and the 4X QLED smart tv
I BOUGHT THIS YESTERDAY AND HAD A VERY HARD TIME SETTING IT UP SO I COULD SEE MY LAPTOP ON THIS TV. FINALY CALLED LUCAS AND HE WAS GREAT. HE GOT IT TO WORK.
Date published: 2025-04-12
Rated 5 out of
5
by
Lady T from
TCL
[This review was collected as part of a promotion.] I truly appreciate the service that I have received from Ica, she did an excellent job helping me out setting up my Google TV. She was very patient easy to understand and she did an excellent job. I appreciate it. Thank you. ( From the Manufacture )👍🏽
Date published: 2025-04-12
Rated 5 out of
5
by
Luxurrie121 from
Tv reset
Mona was extremely helpful , she helped me reset my tv because I was having a hard time connecting to the WiFi, thanks Mona
Date published: 2025-04-06
Rated 5 out of
5
by
Mcd27 from
[This review was collected as part of a promotion.] We purchased the his tv 1 year ago and it is working well so far
Date published: 2025-04-01
Rated 5 out of
5
by
PeeJayy from
Great tv! Even better support!
Great tv!! Had help from Kaye from support team and she was super nice!! Helped me out now I’m happy camper!
Date published: 2025-03-28
Rated 5 out of
5
by
Bill AZ from
Great pictures.
Great assistance from Pam for internet problem today.
Date published: 2025-03-27
Rated 5 out of
5
by
Happy User from
INCREDIBLE FEATURE...AND SUPERIOR CUSTOMER SERVICE
[This review was collected as part of a promotion.] I purchased my new ATCL Model 65Q671G from BJ's last week, and was delivered right on time yesterday. My decision to purchase this model was based solely on the fact that this model has a feature which I have not found on any other television brand ANYWHERE, after looking for almost one year at nearly every other brand and model sold in the US. This feature is its having an "Audio Headphone Out" slot which allows the user to listen to the sound on headphones......without "muting/turning off" the sound on the main speakers. For persons who are hard of hearing, this incredibly feature allows them to adjust their headphone sound level, while other listeners can adjust the main speaker sound levels that are comfortable....without having the main speakers "blaring". However, upon installation, I was unable to find the menu that allowed me to select the various options for how the speakers were to be set up. So I called the support number and reached an absolute "angel" named Angella Jimena. Finding the answer to my problem was not easy, but she had me on the line for over thirty minutes while working with numerous departments within TCL, until she found someone in Tech Support who had the answer. She then walked me through the step by step procedure to select the option that allows the television to output sound to both the headphones.....and the main speakers.....at the same time. Had she not found and activated the feature,.......I most likely would have returned the television set. Instead....I am absolutely over the moon. And my wife and family are even more grateful, now that they can keep the main speakers at a "normal" volume instead of being turned to an extremely high level. And for those who ask why I don't just use hearing aides......I DO have hearing aides. But the spoken words from the main speakers is often not clear enough to understand. But using the headphones makes everything 100% crystal clear!
THANK YOU TCL FOR THIS AMAZING FEATURE!!
Sincerely
D Cary
Date published: 2025-03-19
Rated 5 out of
5
by
Mckg from
Tv and sound bar setup
[This review was collected as part of a promotion.] Louis was very helpful and patient with solving set up questions. It was complicated and help was needed. No waiting in line.
Date published: 2025-03-15
Rated 5 out of
5
by
Carm188 from
A++++++ Top notch customer service too
[This review was collected as part of a promotion.] I seriously couldn’t be happier with my purchase and overall experience. My TCL 85” TV is beautiful. IMO you are getting the quality of most if not all other brands for a much more reasonable price. I also want to be sure to point out the top notch customer service I received when I had an issue with my device. Elthone J went the extra mile to be sure and help me get the situation figured out in a very short amount of time. I didn’t get ignored, on the contrary, I received emails or calls very fast so they could address the issue and keep me informed until their team had a final solution for me. I’ll be buying their products again in the future, I have no doubt
Date published: 2025-03-15
Rated 5 out of
5
by
Frank D. from
Customer service... Set up
[This review was collected as part of a promotion.] I called for assistant with the set-up of my TV. The customer service person was Lon was very professional and helped me greatly. The only issue is I needed to contact the TV provider for assistance with their controls. Lon was very good with all aspects that I need. Including registering my product.
Date published: 2025-03-12
Rated 5 out of
5
by
Sarah from
Great product, worth it
[This review was collected as part of a promotion.] I really liked the picture quality and it is cheaper compared to other expensive brands. Xian helped me navigate through how my tv works. I would recommend to everyone i know
Date published: 2025-03-12
Rated 5 out of
5
by
Boon from
Pam is great
[This review was collected as part of a promotion.] I could not connect to internet so I called support And connected with Pam. She was super wonderful, she reset my tv and got me up and running. She is Great!!
Date published: 2025-03-12
Rated 5 out of
5
by
Kota from
Great picture.
We bought this tv about a week ago. We love it. It has a beautiful picture. We had questions about the tv and Rona was of a great assistance.
Date published: 2025-03-09
Rated 5 out of
5
by
Narf from
Like the new tv
Patricia was very helpful in setting up our new TV. Shape with a smile in her voice and a very pleasant person.
Date published: 2025-03-09
Rated 5 out of
5
by
7999 from
TCL
Great tv I love it sounds good and good picture for
Date published: 2025-03-08
Rated 5 out of
5
by
Zeek from
Great support
Jules service was very helpful thank you for your support
Date published: 2025-03-05
Rated 5 out of
5
by
Hardworking Brother from
Excellent Overall TV and TCL customer service
[This review was collected as part of a promotion.] I had a phenomenal customer service experience with TCL customer support. Mr. Juls did a great job on helping me to troubleshoot my TV. The TV is also an excellent product. Very bright and punchy rich colors. My daughter loves watching her shows on it. Very satisfied customer here!
Date published: 2025-03-05
Rated 5 out of
5
by
Kobuk from
Looks great
Cassy was great,helpful,and patient. Thank you!! TV was recommended by my daughter. I'm happy.
Date published: 2025-03-05
Rated 5 out of
5
by
Kburns68 from
Excellent tech support
I was having difficulty with understanding what I was finding on the web to guide because the information I was getting from TCL was not satisfactory at all. Nothing matched with the model TV I have. I called you for assistance and was served by an excellent tech whose name is Lucas. He was thoughtful and very patient as I spent time trying to understand the disparity between what I saw on the web and what I really needed to do. If all of your techs are as good as Lucas, management can sleep with confidence.
Date published: 2025-02-26
Rated 5 out of
5
by
Mera from
Great service and tv
Such a great tv! I had trouble setting it up at first but when I called the help number Ms.Kim helped me perfectly. Definitely a 10/10 with the tv and help service number.
Date published: 2025-02-25
Rated 5 out of
5
by
Raven was a pleasure!! from
Raven
[This review was collected as part of a promotion.] Raven was such a help. Very Patient!!! TV working and looks great!
Date published: 2025-02-25
Rated 5 out of
5
by
Dave from
Great price and great TV
Great TV for a great price. Alot of great features.
Date published: 2025-02-25
Rated 5 out of
5
by
Bobbyd from
Great support
Ferds- great tv with even better support!
Thank you so much with all your help!
Date published: 2025-02-25
Rated 5 out of
5
by
E-Dub2025 from
Great TV, What a STEAL!!!!
[This review was collected as part of a promotion.] I got mines right before the SB 59!!!!! It arrived quickly and the picture was AMAZING!!!! If you missed this TV at 50% off, hopefully you will get another bite of this delicious "apple"!
Date published: 2025-02-24
